Returns & Exchanges
At Craighill, we stand by the quality of our design objects and offer a 30-day return window for products in their original, unused condition. Whether it is a mechanical puzzle or a desk accessory, we want you to be completely satisfied with your purchase.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once your request is approved, we will provide a prepaid shipping label via email for you to print and attach to your package.
Pack with Care
Place the items in their original Craighill packaging to ensure they are protected during transit and avoid damage fees.
Receive Your Refund
Once our team inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing