Frequently Asked Questions
Everything you need to know about our design-led home goods and accessories.
What materials are used in Craighill products?
We prioritize enduring materials like solid brass, stainless steel, and cast iron. Each product listing provides specific details on the composition and finish of the item.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping within the United States typically takes 3-7 business days, while international shipping times vary by destination.
What is your return policy?
We accept returns on unused items in their original packaging within 30 days of delivery. Please note that certain limited-edition or final sale items may not be eligible for return.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and estimated delivery times are calculated at checkout based on your specific location.
How do I care for my brass or metal objects?
Our metal products are designed to develop a natural patina over time. If you prefer a polished look, you can use a standard metal polish and a soft cloth to restore the original shine.
Can I cancel or modify my order after it's placed?
Because we aim to process orders as quickly as possible, we can only make changes if the order has not yet been processed by our warehouse. Please contact our support team immediately for assistance.